Privacy Policy

Last updated: October 15, 2026

This Privacy Policy explains how Trael Fine Jewelry ("Trael," "we," "us" or "our") collects, uses and shares personal information when you visit traelfinejewelry.com (the "Site"), make a purchase, request a service or contact us.

1. Information We Collect

Information you give us. This includes your name, email address, phone number, billing and shipping addresses, account details, order details, wishlist items, and anything you include in messages, contact forms, service requests or newsletter sign-ups.

Payment information. Payments are processed by third-party payment providers. We do not store full payment card numbers on our own systems, though we may receive limited details such as the card type, the last four digits and the billing address.

Information collected automatically. When you use the Site, we and our service providers may collect device and browser information, IP address, approximate location, pages viewed, links clicked, referring pages and the date and time of your visit, using cookies and similar technologies.

Information from third parties. We may receive information from payment, financing, shipping, analytics and advertising providers, and from social media platforms if you interact with us there.

2. How We Use Information

We use personal information to:

• Process and deliver orders, and handle returns, exchanges and payments
• Provide jewelry services such as repairs, appraisals, consignment and gold buying
• Create and manage your account
• Respond to your questions and requests
• Send order updates and, where permitted, marketing emails about promotions, events and new arrivals
• Operate, secure and improve the Site
• Detect and prevent fraud and misuse
• Comply with legal obligations and enforce our Terms

3. How We Share Information

We do not sell your personal information for money. We share it only as described here:

• Service providers that help us run the Site and business, such as our e-commerce platform (Shopify), payment processors, financing providers, shipping carriers, email and marketing tools, analytics providers and our online catalog provider
• Legal and safety reasons, where we believe disclosure is required by law or needed to protect rights, safety or property
• Business transfers, such as a merger, sale or reorganization of our business
• With your direction or consent

Service providers may use the information only to perform services for us, subject to their own terms and policies.

4. Cookies and Similar Technologies

The Site uses cookies and similar tools to keep it working, remember your cart and preferences, understand how visitors use it, and measure marketing. You can control cookies through your browser settings, and blocking some of them may affect how the Site works. Some browsers and devices also offer opt-out signals, such as Global Privacy Control, which we will honor where required by law.

5. Marketing Communications

If you subscribe to our newsletter, we may email you about offers, events and new arrivals. You can unsubscribe at any time using the link in any marketing email or by contacting us. We may still send you transactional messages about your orders and account.

6. Data Retention

We keep personal information for as long as needed for the purposes described in this policy, including to meet legal, tax, accounting and record-keeping requirements, resolve disputes and enforce our agreements.

7. Security

We use reasonable administrative, technical and physical measures to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on where you live, you may have rights under applicable privacy laws, which can include the right to:

• Know what personal information we collect, use and disclose
• Access or receive a copy of your personal information
• Correct inaccurate information
• Delete your personal information, subject to legal exceptions
• Opt out of the sale or sharing of personal information, or of targeted advertising, where applicable
• Not be treated unfairly for exercising these rights

To make a request, email us at info@traelfinejewelry.com or call 303-494-4444. We may need to verify your identity before responding. You may also be able to appoint an authorized agent to make a request for you. If you are unhappy with our response, you may be able to appeal or contact your state's attorney general.

9. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

10. Third-Party Sites

The Site may link to third-party websites and services, including our online catalog and social media pages. We are not responsible for their privacy practices, and we encourage you to read their policies.

11. International Visitors

We are based in the United States, and information we collect is processed and stored there. If you visit the Site from another country, you understand that your information may be transferred to and handled in the United States, where privacy laws may differ from those in your location.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a new "Last updated" date.

13. Contact Us

Trael Fine Jewelry
602 Center Dr, Unit D
Superior, Colorado 80027
Email: info@traelfinejewelry.com
Phone: 303-494-4444